Job Description:
ABOUT THE POSITION: The Engineering team is responsible for proactive maintenance as well as break/fix troubleshooting across multiple customers and varying technologies. The Systems Administrator - Tier 2 is responsible for accurately identifying and resolving failures and potential issues while maintaining accurate documentation and executing maintenance and administrative activities.
ABOUT THE TEAM: The Managed Services team is responsible for the delivery of infrastructure support services related to customers that have systems hosted in our data centers, or systems on-premise at customer’s locations. The Managed Services agreements cover deployment and support of various technologies, including Linux, UNIX, Windows, VMware, LAN/WAN Networks, Security, Backups, AS/400, and Data Center Infrastructure. The team consists of Windows engineers, Linux engineers, Network engineers, SAN engineers, iSeries engineers, and various specialists. NSPI maintains premier-level or above partnerships with multiple major vendors, including Cisco, VMware, Microsoft, EMC, Dell, HP, IBM, F5, and others.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Technical Deployment and Maintenance:
• Day-to-day maintenance and administration of internal and customer systems
• Break/fix response for internal and customer systems
• Work on escalations from NOC/Support (Tier 1), and assist Tier 3 Engineers as needed
• Solid understanding of network theory and should be capable of demonstrating this technical knowledge in "real world" situations
• Ability to assess technical and business impact of an IT incident
Proficiencies in the following technologies desired:
• Backup Exec
• CommVault
• Tape Drives and Systems
• Microsoft OCS
• SharePoint
• MS SQL Server 2005/2008
• MySQL
• Oracle
• Active Directory
• Dell Blade Server Systems
• Server Builds & Maintenance
• iSeries
• MS Exchange 2007/2010
• Network Gear - Other
• F5
• iSCSI
• Cisco ISR
• Cisco ASA
• Cisco IDS/IPS
• Firewalls - Other
• Websense Surf Control
• Cisco Catalyst Platform
• Cisco Nexus Platform
• Telecom
• Cisco - Unified Communications
• Linux (Redhat)
• HP/UX/AIX
• Sun Solaris
• Windows Security
• Windows Server 2008
• Windows WSUS Updates
• MS Terminal Services
• EMC Celerra NAS
• EMC Clariion SAN
• Fibre Channel
• Scripting
• Email-to-DB and Febooti
• Nimsoft
• Solarwinds
• VMware View
• MS Hyper V
• Site Recovery Manager
• VMware vSphere
Communication:
• Verbal and written communication skills must be professional level and business oriented
• Regular communications with customers is required (both verbal and email)
Administration:
• Effectively coordinate customer change windows
• Documentation of hours and work details in order to track efficiency and billing is required
• Use of ticketing / work management system to track issue and project task status
Personal:
• Dependable and eager to learn cutting-edge technologies
• Ability to work on multiple concurrent assignments is essential
• Strong self-motivation and the ability to work with minimal supervision
Travel:
• Minimal travel required (up to 10%)
Schedule:
• Rotating shifts in a 24/7 environment with coverage of 1st, 2nd, and 3rd shifts, including some weekend days/nights per shift
• Required to work flexible hours to accommodate 7 day by 24-hour Operations coverage
• Participate in on-call rotation (as needed)
PHYSICAL DEMANDS and WORK ENVIRONMENT: The job involves light physical work demands requiring lifting and/or carrying items up to 20 lbs. maximum; heavier items will lifted/carried with assistance from another person or by using appropriate handling equipment. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFIT OFFERINGS: We offer a comprehensive benefit package that includes:
• Medical & Dental Insurance
• Flexible Spending Accounts
• Vision Plan
• 401(K) Plan
• Life, Short / Long Term Disability Insurance
• Flexible Schedule / Telecommuting options (depending on position)
• Generous Vacation and Sick Time
• Paid Holidays
• Onsite / Offsite Company events
• Business Casual Attire
